By completing your purchase, you agree to receive a personalized digital letter that begins processing immediately.
As per Article 16 of the EU Consumer Rights Directive:
“The right of withdrawal does not apply to the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent.”
You expressly waive your right to withdraw once the order has been placed and processing has started.
Due to the personalized and digital nature of our service:
No refunds will be issued after a purchase has been made.
This applies regardless of outcome, delivery success, or change of mind.
Exceptions are only made in the event of non-delivery due to proven technical fault on our part.
Infinitiden / Elira shall not be held liable for:
• Rejection or denial by employers, institutions, or visa authorities
• Any financial or reputational loss resulting from use of our letters
• Delays caused by third-party services (e.g., email, payment, automation providers)